AI agents and workflow automation for your business
Create an agent, connect it to your channels, and let it handle the conversations you don't have time for — grounded in your own knowledge, guided by workflows you design.
A teammate that never clocks out.
24/7Always on
Midnight, Sunday, the middle of a holiday — your agent is awake. No sick days, no shift handover, no customer waiting until Monday for an answer.
ImmediateReplies
Answers land in seconds, not hours. Nobody sits in a queue, and nobody leaves for a competitor because you were slow to come back to them.
10K+Messages handled
Real conversations already answered by agents built on Ligatto — the kind of volume a small team would never get through on its own.
Every conversation, wherever it starts.
Messenger, Instagram, and your website widget all feed the same conversation history — so nothing gets lost switching between apps, and no customer has to repeat themselves.
- Messenger — reply in the same thread your page already uses
- Instagram — DMs handled the moment they land
- Web widget — branded to match your site, not a plugin bolted on
One inbox in. The right process out.
Every message lands in the same place — then takes the path you drew for it. Build flows on a canvas, drag the steps into order, and the agent follows them exactly, on every channel, without you rewriting a prompt.
Branch on anything
Route by intent, customer, order status, or any value the agent picks up mid-conversation.
Collect what you need
Ask for an order number, an email, a size — then carry it through the rest of the flow and into your inbox.
Hand off cleanly
When a person should take over, the flow says so — with the full thread and everything gathered so far.
Everything an agent needs to actually help.
Not a chatbot that repeats your FAQ page — an agent that knows your business and follows the process you'd want a new hire to follow.
Knowledge sources
Answers grounded in your own docs, policies, and FAQs — cited, not guessed.
Multilingual support
Detects the language a customer writes in and replies in kind, automatically.
Unified inbox
Every channel in one thread, tagged by source, never duplicated.
Multi-channel
Messenger, Instagram, and web — one agent, everywhere you already are.
Workflows
Drag-and-drop automations for collecting info, branching logic, and handoffs.
Smart conversation paths
The agent knows where a conversation is heading and adapts step by step, instead of replaying the same script for everyone.
See the product in action.
From a shared inbox to automations that reach out on their own — here is what running your customer conversations on Ligatto actually looks like.
Every conversation, in one place.
Messenger, Instagram and your website widget all land in one shared inbox. Your AI agent answers in seconds, reads the sentiment, and keeps the customer's order, tags and history right beside the thread.
Design exactly how your agent handles things.
Build guided flows on a visual canvas — greet, collect order details, identify the customer, branch on intent, tag, notify the team or escalate to a human. No code, full control over every step.
- Drag-and-drop steps: messages, logic, data collection, tags, hand-off
- Branch on AI decisions for reliable, on-brand conversations
- Publish once and reuse the same flow across every channel
Describe your agent. It builds the whole thing.
Tell the copilot what your agent should do and it sets up everything itself — instructions, knowledge, flows and automations. The visual builder is there for when you want to fine-tune something by hand, not because you have to.
- Stands up and refines a complete agent from plain-language direction
- Review every change as a clear diff before it is applied
- Jump into the builder anytime to adjust a single step by hand
Reach out at the right moment — automatically.
Don't just wait for customers to message. Triggers let your agent follow up on its own — nudge an abandoned cart, ask for a review, or react to a webhook from your store — with an AI judgement check so every message is actually warranted.
- Time- and webhook-based triggers, scoped by tags and conditions
- A judgement prompt decides if each message is appropriate before it sends
- Turn one-off chats into a proactive, revenue-driving relationship
From idea to live agent in four steps.
No code, no waiting on a dev cycle — build it, test it, and put it in front of customers the same afternoon.
Shape your agent
Pick its role, its personality, and its job — storefront assistant, support desk, or both. Point it at your knowledge sources and it knows what you know.
Wire up a channel
Messenger, Instagram, or the widget on your own site. Pick one, connect it in minutes — no dev work, no waiting on a release cycle.
Run it in the lab
Talk to your agent in a live preview before a single customer does. Same knowledge, same rules, same replies — nothing gets out untested.
Launch it
One click and it's answering, on your rules, from that moment on. No redeploy, no downtime, no maintenance window.
Frequently asked questions.
What an AI agent is, what it can take off your plate, and how long it takes to get one answering customers.
What is Ligatto?
Ligatto is an AI agent builder and workflow automation platform. You create an AI agent, ground it in your own knowledge, connect it to the channels your customers already use, and it handles the conversations on its own — around the clock, in seconds rather than hours.
What is an omnichannel AI agent?
An omnichannel AI agent is one agent working across every channel a customer might reach you on, sharing a single conversation history — rather than a separate agent per app that forgets what was said next door. On Ligatto the same multichannel agent answers on Facebook Messenger, Instagram DMs and the web widget on your own site, and every thread lands in one inbox tagged by source. Telegram, Viber and TikTok are on the way.
Do I need to write code to build an AI agent?
No. Agents are built in the browser: pick a role and a personality, point the agent at your knowledge sources, and assemble workflows by dragging steps together. Connecting a channel takes minutes, and publishing is a single click — no dev cycle, no redeploy, no maintenance window.
Can the agent work as an AI powered sales agent?
Yes. A sales agent built on Ligatto answers product questions from your own catalogue and policies, qualifies the people who message you, collects the details a sale needs through a workflow, and hands the conversation to a human at the point you choose. It replies at midnight and on weekends, which is where most storefront enquiries are otherwise lost.
Is Ligatto an AI powered CRM?
Ligatto does not replace a full CRM, but it covers the part small teams most often miss. Every conversation from every channel is kept in one unified inbox with its history attached, so you can see everything a customer has asked without switching apps. Workflows capture the details you care about while the conversation is happening, and webhooks push them on to the CRM, spreadsheet or internal system you already run.
Which languages does the agent speak?
The agent detects the language a customer writes in and replies in the same one, automatically — you do not need a separate agent per language. That matters when a single inbox routinely mixes languages in the same afternoon.
How does the agent know about my business?
You give it knowledge sources: your documents, policies, price lists and FAQs. Answers are grounded in those sources and cited, so the agent works from what you actually published instead of guessing. Update a source and the answers move with it.
How long does it take to go live?
Four steps — create, connect, test, publish — and most people get through all four the same afternoon. A live preview lets you talk to your agent, with the same knowledge and the same rules, before a single customer does.
How much does Ligatto cost?
Your channel mix, message volume and how many agents you run all shape the right plan, so there is no single list price. Open the chat widget in the corner of this page — the same one your customers would see — and we will work it out together.
Every workspace is different. So is the plan.
Channel mix, message volume, and how many agents you run all shape the right plan for you — open the chat in the corner, the same one your customers would see, and we'll figure it out together.